What type of materials do you use?
We work with different types of fabrics, such as polyester, and cotton. Each product is handcrafted, and tailored for each dog. For our stitching, we use polyester thread. If you are looking to see what materials a particular product has, it is described below each product once you click on it.
How do I measure my dog’s neck size?
To measure your dog’s neck size, we recommend using a flexible measuring tape for a more accurate measurement. Do not measure it extremely tight or too loose, try staying true to your dog’s neck size. As stated in the Size Chart, we recommend you add 2-3 inches to the measurement in order to determine the right bandana fit for your dog.
How do you put the bandana on the dog’s neck?
Place the bandana around the dog’s neck. Hold both ends of the bandana, one in each hand. Pass the right end over the left end and then back under the left. Pass the left end over the right end and back under the right. Tighten the knot by pulling on both ends until they don't move any further. You need to be able to easily fit two or more of your fingers under the bandana after you’ve tied the knot. If not, untie and retie until it fits properly.
What is the proper placement of the bandana?
Some people prefer the knot on top of the dog’s neck and some under. There is no right way to style the bandana!
What if I want to change my order details after check out?
We are more than happy to make changes to your order, just make sure you message us before your order ships. It is recommended you do your changes the same day of the purchase. Write us at email@example.com with the changes you wish to make and we will get back to you with a confirmation email that we've received your request.
What payments do you accept?
We accept PayPal and Credit Card Transactions. Please note that payments must be cleared before an item is mailed out.
Do I need a PayPal account to make an order?
No, you are not required to have a PayPal account to purchase from this store. You can use Credit card or use PayPal as a guest, securely. However, if you already have a PayPal account, you may use it as your payment method. Upon checkout you will be directed to PayPal's website to process your payment.
Is this store secure?
All payments are processed via PayPal, and Shopify payments. Both are highly trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. PayPal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.
What is your exchange and return policy?
At Bowow Bandanas, we try our best to leave every single customer satisfied, and with their tails wagging. We respect and love every single customer and hope you do the same with us. If there is anything that was wrong with your order, we ask you to message us, since customer service is really important for us.
If you are not happy with your order, and want to learn more, please refer to our Returns and Exchanges policy.
Do you ship internationally?
Bowow Bandanas ships worldwide, with a flat rate of $12 per order. We use United States Postal Service to Ship your items, and tracking information is sent by email once your order ships. If you want to confirm we ship to your country, please add a product to the cart and add your Shipping Information.
How long it take for my order to be delivered?
Due to the handcrafted nature of our products, order processing takes approximately 3-4 days. If for any reason it takes longer, we will contact you and inform you about the delay. Our products are shipped by the United States Postal Service (USPS). Once your order has been finished, your item(s) will be shipped within 24 hours, and tracking information will be sent by email. The United States Postal Service does not ship or delivers orders on weekends or holidays. Delivery time will be provided in the USPS tracking number.
For further questions, please feel free to contact us at firstname.lastname@example.org